dota2 Platform Privacy Notice
This page describes what we collect when you use dota2 and how we keep that data protected. We collect personal information only when you register an account, fund it, or interact with our live-dealer tables, sportsbook, slots, and esports markets. Your email, phone number, identity documents, and payment method are required for account verification and compliance with financial regulations.
We at dota2 treat your data as sensitive. We encrypt all transactions, segregate payment information from operational systems, and limit staff access to customer records. Our servers may sit outside Indonesia, but we apply the same security standards regardless of physical location. We do not sell your personal data to third parties. We use it only to operate your account, settle your bets and withdrawals, and comply with applicable law.
This policy explains what we collect, how we use it, who may access it, your rights, and how to contact us if you have questions about your data on dota2.
Data We Collect on dota2
When you register a dota2 account, we collect your email address, phone number, full name, date of birth, and residential address. During verification, we request identity documents (KTP or passport scan) to confirm your identity. We store these securely and use them only for account authentication and regulatory compliance.
When you fund your account, we collect payment method details — your bank account information or mobile wallet identifier — but we do not store full payment credentials ourselves. DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners (mobile banking, local payment, online payment, e-wallet) handle payment processing. We retain only transaction records (date, amount, method, status) so you can audit your deposit and withdrawal history.
Gaming Activity Data
We record every game you play on dota2 — blackjack hands, roulette spins, slot rounds, sportsbook bets on Liga 1 or Piala AFF, and esports market activity on Mobile Legends or Free Fire. This data includes your stakes, outcomes, settlement times, and account balance changes. We retain this for your own account transparency (you can review your full history) and for fraud detection and regulatory reporting.
Technical and Behavioural Data
Our mobile app and website collect IP addresses, device information (phone model, OS version), browser type, and gameplay timestamps. We use this to troubleshoot technical issues, detect suspicious account activity, and prevent fraud. We do not use this data for marketing profiling or third-party tracking.
How We Use Your Data
We use your personal information to operate your account, process deposits and withdrawals, settle bets, and provide customer support. When you place a Liga 1 bet, withdraw funds to mobile banking, or play a live blackjack round, we access your account data to execute those transactions. We also use your data to comply with financial regulations and anti-money-laundering requirements.
We may use your email or phone to send account notifications (login alerts, withdrawal confirmations, maintenance announcements). We do not send marketing emails or promotional offers unless you explicitly opt in. If you contact our support team with a question about Piala Indonesia odds or your account settings in Jakarta or Surabaya, we retain that conversation to improve our service.
Third-Party Processors
We engage third-party service providers to operate dota2. Payment processors handle deposits and withdrawals. Identity-verification services validate your KYC documents. Cloud hosting providers store our databases. Live-dealer studio operators manage blackjack and roulette tables. Each processor signs a data-protection agreement obligating them to handle your data securely and only as we instruct. We do not sell your data to marketing companies, data brokers, or advertisers.
Account and transaction data: We retain your account information and full transaction history (gaming activity, deposits, withdrawals) as long as your account is active. After you close your account, we retain records for up to seven years to comply with financial and tax regulations.
Identity documents: We store your KTP or passport scan for the duration of your account. Scans are deleted when you request account closure, subject to regulatory holds.
Technical logs: Server logs (IP addresses, timestamps, device info) are retained for 30 days and then deleted.
Encryption: All data transmission between your phone or browser and our servers uses TLS (Transport Layer Security). Payment information is encrypted at rest and never stored in plain text.
Access control: Staff access to customer data is restricted and logged. Only customer-support and compliance teams can view account information, and only when necessary to resolve issues or meet regulatory requirements.
Infrastructure: Our servers are housed in secure data centres with physical access controls, backup power, and intrusion detection.
View and export: You can download a copy of your data (account info, transaction history) via your dota2 dashboard at any time.
Correct inaccuracies: If your name, email, or address is wrong in our records, contact support to update it.
Deletion requests: You can request that we delete your account and associated data. Note that regulatory requirements may require us to retain transaction records even after account closure.
Opt-out from marketing: We do not send unsolicited marketing emails. If you receive any, reply to unsubscribe.
International Data Transfers
Our dota2 servers and processors may be located outside Indonesia. When your data leaves Indonesia — for example, to a cloud provider in Singapore or Europe — we ensure the receiving party maintains equivalent privacy protections. Our standard contracts with processors include data-protection clauses that bind them to the same confidentiality standards we maintain. You retain all your rights regardless of where your data is stored.
Your Rights and Contact Information
Under applicable data-protection laws, you have the right to know what data we hold about you, correct inaccurate information, and request deletion (subject to regulatory holds). You have the right to port your data to another service if you choose to leave dota2. You also have the right to lodge a complaint with the relevant data-protection authority if you believe we have mishandled your information.
If you have questions about how we handle your data on dota2, how we use your information during Liga 1 betting or live blackjack sessions, or if you want to exercise any of your rights, contact our support team. We respond in English during business hours. Your request will be processed within 30 days. You can reach us via the Help section in your account dashboard.
Policy Updates
We may update this privacy policy to reflect changes in our service or applicable law. If we make material changes, we will notify you by email or through a banner on dota2. Your continued use of the platform after such notice means you accept the updated policy. We recommend checking this page periodically for updates, especially around major regulatory changes or platform feature additions.
Summary
We at dota2 collect only the information necessary to operate your account, process payments, and comply with applicable regulations. We protect your data with encryption, access controls, and secure infrastructure. We do not sell or share your data with third parties for marketing. We retain your information only as long as needed, then delete it according to our retention schedule and legal requirements.
Your privacy is central to how we operate dota2. If you have any concern about how we handle your personal information — whether regarding your Liga 1 bets, payment methods, or account activity in Jakarta, Bandung, or Medan — we are available to address it. Contact our support team using the Help section in your account, and we will respond promptly in English.